Terms & Conditions

By accessing or using Opervi's website (opervi.io) or engaging our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services. These terms apply to all visitors, users, and clients.

Opervi provides digital transformation consulting, business systems implementation, workflow design, automation setup, and technology optimization services. The specific scope, deliverables, timelines, and fees for each engagement are defined in individual Service Agreements or Statements of Work.

We reserve the right to modify, suspend, or discontinue any service at any time without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

As a client, you agree to:

• Provide accurate, complete, and timely information necessary for service delivery
• Grant necessary access to systems, tools, and team members as agreed
• Designate a primary point of contact for the engagement
• Review and approve deliverables within agreed timeframes
• Pay all fees according to the agreed payment schedule

Upon full payment of all fees, client-specific deliverables (custom configurations, workflows, documentation) become the property of the client. Opervi retains ownership of all proprietary methodologies, frameworks, tools, and pre-existing intellectual property used in service delivery. We reserve the right to reference client work in our portfolio with prior written consent.

Both parties agree to maintain the confidentiality of each other's confidential information and not to disclose such information to third parties without prior written consent. This obligation survives the termination of any engagement. We will not use your confidential business information for any purpose other than delivering the agreed services.

Payment terms are specified in individual Service Agreements. Unless otherwise agreed:

• Implementation packages require 50% deposit upon engagement commencement
• Retainer services are invoiced monthly in advance
• Invoices are due within 14 days of issuance
• Late payments may incur a 1.5% monthly late fee

To the maximum extent permitted by applicable law, Opervi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

Our total liability to you for all claims arising from or relating to our services shall not exceed the total amount paid by you to Opervi in the three months preceding the claim.

Either party may terminate an engagement with 30 days written notice. Upon termination, you are responsible for payment of all services delivered up to the termination date. We will deliver all completed work product and relevant documentation within 14 days of termination.

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation before pursuing formal legal remedies.

Questions about these Terms should be directed to: support@opervi.io